FAQ
Questions, answered properly.
What a free PDF converter costs, what happens to your file, which formats work, and what to do when a conversion goes wrong. Everything here is answered by the people who built the tools, not by a marketing page.
01 / 05
Converting files
How the tools work, and what you can put through them.
How do I convert a file on this site?
Open the format switchboard under the navigation, pick a source format and a target format, drop the file in and take the result. Every conversion also has its own page, so you can go straight to a tool like PDF to JPG or JPG to PDF. There is no account to create and nothing to install — the converter runs in the tab you already have open.
Which conversions run on my device?
123 of the 148 conversion paths run entirely inside your browser: images to PDF, PDF to images, PDF to text, PDF to Word, PDF to Excel, spreadsheets, e-books and archives. The remaining 25 need a real rendering engine — PDF to PowerPoint, OCR and password protection — and run on our servers. Every tool page says which one it is before you start.
Does it work on a phone?
Yes. The site is built mobile-first, and you can pick files straight from your camera roll or from Drive. There is a camera scanner too, so you can photograph a document and turn it into a straight PDF.
Can I convert more than one file at a time?
Yes. Drag several images onto the converter and they are merged into one PDF in the order you dropped them, with a page size and margin you choose. The PDF tools take several files too — merge joins documents, split takes a long file apart. Batch conversion for whole folders is still on the release list.
Which page size and orientation should I pick?
A4 for anything printed in India, Letter for anything printed in North America. Portrait for a document, landscape for a wide table or a photo that would otherwise shrink. Margins can be set to none for a full-bleed image, or to a normal margin for a document that needs printing room around it.
Why does my converted PDF look different from the original?
A PDF stores the positions of the glyphs it was drawn with, not the paragraphs underneath, so a converter has to rebuild the text flow. Fonts that were not embedded get substituted, which changes line breaks and can push a table sideways. Our PDF to Word and PDF to Excel tools keep the layout by reading those positions instead of guessing at them.
02 / 05
Files, privacy and limits
What happens to the file you drop in, and where it goes.
Do my files get uploaded to a server?
Not for most of them. 123 of the 148 conversion paths — images to PDF, PDF to images, PDF to text, PDF to Word, PDF to Excel, spreadsheets and e-books — run entirely inside your browser. Your file never leaves your device, so nothing can leak.
Is there a file size limit?
There is no limit set by us, because the file is never uploaded. The only ceiling is your device’s memory. A very large file will still convert on a laptop, but turning a 200 MB PDF into images on a phone may run the tab out of memory.
Do you keep a copy of the file I convert?
No. A conversion that runs on your device never sends the file anywhere, so there is no copy to keep. A conversion that runs on our servers holds the file only while it is being processed, and deletes it within an hour of the download. We do not keep a history of what you converted.
Will there be a watermark on my PDF?
No. There is no watermark, no banner, no “converted with” line and nothing added to the page. The file you download is the file you made, and you can use it commercially.
Are the files I convert safe?
Safe in the sense that they are never shared. On-device conversions stay in the browser tab and are gone the moment you close it. Server-side conversions are processed in an isolated job and deleted after the download window. We do not open, read or index the documents people convert.
Can I convert a password-protected PDF?
Not yet. Unlocking a PDF that asks for a password and re-encrypting an output are both on the release list, and they run on our servers. If a PDF opens in a reader, the converter can read it — a password is a separate lock on top of the file.
03 / 05
Formats and output
What converts to what, and what the result looks like.
Which formats can this PDF converter handle?
Thirty-six source formats are wired up: images such as JPG, PNG, WebP, GIF, TIFF, BMP, HEIC, AVIF and SVG; Office documents including DOCX, ODT and RTF; spreadsheets in XLSX, XLS, CSV and ODS; plus e-books, archives, JSON, XML, audio, video and 3D models.
Can I convert a PDF to Word or Excel?
PDF to DOCX, PDF to XLSX, PDF to CSV, PDF to text and PDF to Markdown all work on your device today. PDF to PowerPoint is next in the queue, and turning a PDF into images gives one picture per page at 72, 150 or 300 DPI.
Does the text stay selectable after I convert a PDF?
Yes. When a PDF goes to DOCX, TXT, MD, HTML or EPUB the text stays real text — you can search it, copy it and edit it. That is the whole point of the conversion: a PDF is excellent for reading and terrible for editing, so we take the content into a format you can work with.
Which conversions are still coming?
Twenty-five paths are queued for the servers: PDF to PowerPoint, the legacy DOC and PPT formats, OCR for scanned documents, password protection and PDF/A archival. They are on the release list and will be free when they land. Every tool page says whether it is live or queued.
Can I convert a HEIC photo from my iPhone?
Yes. HEIC to JPG and HEIC to PDF both run on your device, which is the fix for the site that refuses to accept your iPhone photos. The same goes for AVIF, WebP and TIFF — the awkward formats that a plain JPG converter usually cannot read.
What resolution do the PDF to image tools use?
Three: 72 DPI to look at on a screen, 150 DPI to share on WhatsApp or email, and 300 DPI to print. Text stays sharp at every setting, and each page becomes one image in the format you pick — JPG, PNG or WebP.
04 / 05
Cost and account
What it costs, what it needs, and what we will never do.
Is this PDF converter really free?
Yes, and it stays free. Every conversion that runs in your browser is unlimited and needs no account — no watermark, no page cap and no file-size cap. We make money from business plans, never from blocking the tools you already use.
Why is the free tier so generous?
Because on-device conversions cost us nothing. There is no server, no bandwidth and no storage cost to pass on, so there is nothing to charge for. The tools are the product, and if we made them annoying to use you would simply go somewhere else.
Do I need an account?
No, and we will not ask you for one. There is no sign-up, no email capture and no password to remember. We do not have a user database to sell, because we do not have users.
Will it stay free?
The on-device tools will. They cost us nothing to run, and their whole advantage is being free and private. Server-side conversions are free during beta; if they ever carry a price we will publish it well in advance, and nothing that runs on your device will ever start charging.
Do you offer student, nonprofit or team plans?
Yes. Write to us from your institutional address and we will set you up permanently on the free tier, including the server-side conversions. For teams that need volume, an API and a processing agreement, the same email reaches us.
Do you show ads or sell my data?
Neither. There are no ads on any page, and we do not sell, share or monetise your files or your browsing. The site is funded by business plans for teams that need an API and bulk conversion.
05 / 05
When something goes wrong
Failures, blank pages, and how to reach us.
My conversion failed. What should I do?
Most failures are a file that is damaged, password-protected or in a format we do not recognise. Open it first to confirm it is a valid file, then try the conversion again on a smaller page range. If it still fails, tell us the file type and what you saw — we read every report.
The PDF I converted came out blank. Why?
A PDF made from a scan often has no text layer, only a picture of a page, so a PDF to Word conversion has nothing to extract. That is what OCR is for, and OCR is on the release list. A PDF to image conversion of the same file works today, because it only has to copy the picture.
Can you add a conversion I need?
Yes, and the request queue is public — write to us with the source format and the target format and we will tell you where it sits on the release list. If enough people ask for the same pair, it moves up.
Do you have an API?
A conversion API and webhooks are planned for the business plan, along with bulk queues and a processing agreement. If you need this now, tell us what you would automate and we will tell you honestly where we are.
How do I report a bug?
Write to us through the contact page. Tell us the format you started with, the format you wanted, and what happened instead. If you can share the file itself, that is the fastest route to a fix.
Still stuck?
Tell us the format you started with and the one you wanted. We read every message and every request ends up on the release list.